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About us

Meet the family


You may have discovered that FAMILY is quite a BIG DEAL to us.

FAMILY is at the HEART of our business, vision and who we are personally.

Our family focused services are built on strong family values. Our vast and robust business model caters for all of your family and home needs. Our design services aim to elevate everyday family life, we want your family to reconnect and have a long lasting, positive and rewarding relationship with your home.

When you entrust your home to us, you become a part of our ever growing, loyal and HAPPY family.

However, our family not only consists of our much-loved clients, but those that work alongside us. We have spent years and an enormous amount of energy finding the very best of Trade and Property experts.  All our preferred Sub-Contractors are signed up to and passionately committed to our ‘Excellence Service Level Agreement’. Ensuring they deliver on and never compromise on our PROMISES TO YOU.

Please let us introduce you to some of our Excellence Business Family…

Directors

Paul Holt

Managing Director
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Nadine Holt

Director
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Architecture & Structural Engineer

Mark Wiltshire

Award Winning Architect
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James Dean

Award Winning Structural Engineer
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Finance

Claire Kounnou

Award Winning Finance Advisor
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Specialist Build Team

Adam Noble

Site Team Leader
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Ben Morris

Site Installer (Apprentice)
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Paul Sellick

Site Team Leader
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Chris Malone

Site Installer
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Alisdair Jackson

Site Team Leader
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Rob Smith

Site Installer
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Interior Design & Trade Network

Fraser Besant

Award Winning Lighting Design
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Trade Network

Our Trade & Supplier Network
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Building Control

Sam George

Building Control
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Paul Holt


Managing Director

A hard-working family man, who has built a Home Improvement business based on what he would want for his own home and family.

With OVER 30 years’ worth of extensive construction experience, Paul was first talent spotted by a local builder and entrepreneur at the age of 16. He was offered the opportunity to train as a Barn and Loft Conversion Specialist and has never looked back.

Paul is renowned by our loyal network of customers as the trusted, go to person, who gets over anything and everything.

Theory doesn’t always work in practice, so Paul’s invaluable experience, knowledge and specialist skills enables him to pro-actively identify and overcome frequent construction issues, ensuring our customers budgets are always protected.

Your Most Prized Possession?

My Family. Everything I do, is for them.

Your Greatest Passion?

Cooking – I love nothing more than experimenting with different gadgets, recipes & cooking up a storm.

However, I am guilty of leaving the kitchen like a storm has hit it, which doesn’t go down as well as the food.

Your Guilty Pleasure?

Undercover Boss. Sad but True. I’m obsessed with this series. You can’t run a good business or deliver the best service, if you don’t value or look after your team. I didn’t always have the best employers, so I swore, I would always do better by my staff.

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Nadine Holt


Director

A Northern people pleaser, with a serious ‘hugging’ issue. Customer satisfaction is an obsession.

Ten years working as a Project Manager within Local Government – Business Transformation, gives Nadine an invaluable skill of navigating red tape and getting over associated obstacles.

Her Business Process Mapping experience means she is always looking at how things can be improved, in order to deliver the very best and most efficient service possible.

What Inspires You?

Grand Designs, Your Home Made Perfect, Interior Design Masters, my garden… ANYTHING Home Improvement.

Greatest Motivation?

My son.

Being a mum is at the centre of our business. When we are working with our clients, who are most often parents, I can’t help but relate that to my own feelings of being a parent & how much trust you place into anyone you let into your home.

At the weekend I love to?

I love to Potter in the garden, kitchen or just around the house, in my PJ’s.
It drives my family mad, but it’s deep rooted in my Northern blood. I am a real home bird.

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Mark Wiltshire


Award Winning Architect

Originally from Swansea in South Wales Mark moved to the Bristol area 16 years ago where he currently lives with his partner.

Mark is a Chartered Architectural Technologist and Western’s Architecture Manager. Being based in Clifton, Bristol and spending his entire working career in Bath he specialises in heritage projects and traditional build projects. Along with his undergraduate degree in Architectural Technology and Design he has studied Historic Conservation in Oxford.

Guilty Pleasure

Spending far too much on Lego

At the weekend

I love to go for long country walks with a good pub at the end

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James Dean


Award Winning Structural Engineer

Is a native Bristolian, husband to his beautiful wife Amy, daddy to little grace and Loves Design, Driving, Travelling and Gardening

James studied architecture and surveying degrees at the university of the West of England, he is a talented architectural technologist and building engineer that has 16 years experience in the architectural design field.

He has a young family and lives in the South Gloucestershire area and has a wealth of knowledge dealing with sensitive barn conversions and contemporary architectural designs.

He is an expert in the technology and fabric of buildings and has experience altering all sorts of properties across the south west.

Favourite film

Forrest Gump – It makes you laugh and makes you cry

Random Fact

I could fly gliders before I could drive

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Claire Kounnou


Award Winning Finance Advisor

A hard-working wife and mother of a teenager, who doesn’t know when to stop working and loves a challenge!

Originally from Liverpool (though no trace of an accent now), she has that friendly approach that people warm to instantly – with a cracking sense of humour and taste in music to match that every Scouser possesses.

She started off her career in Banking, followed by corporate roles within the Life and Pension Provider Industry before becoming an Adviser. She has had experience in roles based both in the UK and in the Channel Islands and has been a Financial Adviser for over 22 years. You can’t buy experience of which proves incredibly useful to all her clients old and new.

Greatest Passion?

If I weren’t a Financial Adviser, I’d be a party planner. I throw a mean party and love socialising and entertaining. My Garden comes a close second.

Favourite Quote?

I’ve learned that people will forget what you did and what you said, but will never forget how you made them feel – Maya Angelou

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Adam Noble


Site Team Leader

Is a proud dad to 2 dogs and has 4 Nephews who keep him very busy, as he is always the favourite babysitter.

Adam has been involved with the building industry for over 16 years, including getting his qualifications. This has mainly been with Loft Conversions and Home Alterations.

Having earned a reputation for always giving his best, he accepts nothing but a top-quality finish to any job. Adams positive work ethic, ability to plan ahead, multi-task and problem solve, makes him an invaluable member of the Excellence Family.

Home Improvement is an obsession, which always keeps him busy. Whether that is at work, carrying out his own home improvements or helping family members out with jobs around their house.

Favourite film?
  1. Pulp Fiction (Quentin Tarantino is a genius writer and director)
  2. The Wolf of Wall Street.
  3. Snatch.
Dream Holiday?

Driving Australia Coast for at least 4 weeks (I will make it one day)

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Ben Morris


Site Installer (Apprentice)

An obsessive rugby and keep fit fanatic. Nicknamed ‘Handsome George’ Ben is loved by customers and colleagues alike. A dark horse character, with a shy but ‘cheeky charming’ sense of humour.

As the youngest member within the team, Ben has grown tremendously in both skill and character since joining the Excellence Family. He has nearly completed his 2 year apprenticeship and carpentry qualification and under the careful mentoring of our Team Leader Adam, Ben is now ready to spread his wings and fly.

When Ben joined the team, he continued to work his part-time role within Waitrose and kept his commitments to his rugby team. Whatever Ben is asked to do, he happily gets on with it and never complains.

At Excellence we value ‘Attitude’ over skill, as skills can be taught. Ben excels in his work ethic and is a wonderful addition to our growing family.

Great loves of my life?

Other than rugby and fitness….eating and sleeping.

Future Aspiration / Goals?

To buy my own property and renovate it.

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Paul Sellick


Site Team Leader

A hard-working family man, married to his soul mate, with three children and ten grandchildren. Paul lives his life to its fullest. Hates wasting time and is always on the go.

With 37 years in the construction industry, Paul has an extensive and broad range of skills, expertise and knowledge. Starting his career building loft conversions in London, he has a genuine love for working on home alterations. He particularly enjoys the challenge of constructing something that was never meant to be a part of the original property, I.e. loft conversions, extensions or property re-designs.

Never one to shy away from new challenges, Paul continually finds new and different ways to improve his skills and to test his knowledge.

As someone who lives his life to the max, he enjoys nothing more than coastal path walks, all over the country and is always finding new places to roam, usually off the beaten track.

RANDOM FACT

I once got caught in a blizzard at the top of mount Snowden. When I arrived at the summit, I had to shelter in the doorway of a closed café with two other guys from Austria who had just arrived via another trail. By the time we left to descend there was another 120mm of snow on the ground, making the first mile of the descent rather challenging.

LOVES TO DO IN HIS SPARE TIME

I ride my motorbike whenever I get the opportunity. My wife & I often go to bike rallies during the summer, meeting up with friends from all over the country. Im not one to party these days but do enjoy the company of large group of friends.

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Chris Malone


Site Installer

An outgoing people person, who loves to be around others. Well known for being the ‘Smiler’ by everyone on site, Chris is a solid team player who actively tries to make work fun as well as productive.

Unlike many of his colleagues Chris didn’t start out his career in the Construction Industry. As an Assistant Retail Manager, Chris thrived in a customer focused environment, but had the need to expand his more creative side.

After joining the Trade market and qualifying as a carpenter, he continues to develop his Property Development skills and has never looked back. He never shies away from a challenge and agrees his ‘Can do’ attitude is the key to success.

Since joining the Excellence Family, Chris has grown in confidence and continually demonstrates a desire to grow and be the best he can be.

Favourite Hobby?

Football. I have always had a passion for this sport and even had trials with both Blackpool & Bristol City at the age of 15/16. Although that didn’t go to plan, I still play for my local team & enjoy a season ticket for Bristol City with my dad, who I have an extremely close relationship with.

Most Prized Possession?

My girlfriend and family. I wouldn’t be the person I am today without them & am grateful for them daily.

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Alisdair Jackson


Site Team Leader

Bio coming soon

Bio coming soon

Bio coming soon

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Rob Smith


Site Installer

Bio coming soon.

Bio coming soon.

Bio coming soon.

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Fraser Besant


Award Winning Lighting Design

Is a self-motivated, hardworking, budding entrepreneur. As a qualified scuba diver, he loves anything to do with the sea or water and one day he would love to learn to sail and take off around the world.

Fraser is the owner at Ablectrics and Fraser Besant Lighting. As a Lighting designer he has a strong eye for detail and is extremely passionate about both his work and reputation.
Recognised by different national awards for the UK’s best independent electrical wholesalers, best UK lighting design service and best handcrafted lighting brand, he feels very proud and spoilt.

Surrounded by a strong team, he only works with passionate like-minded people.
Unlike many businesses who have concentrated their efforts online, Fraser continues to develop and enhance his showroom and the personal experience he can offer his clients.

Loves in his spare time?

I love to keep healthy and fit and box regularly. I recently converted my work van into a camper and have a new love for impromptu trips to Cornwall with my dogs. I love being active and outdoors. I climbed Kilimanjaro in 2018 to raise money for Cancer research UK after I lost someone very close to me. I always stay positive and am thankful for my health and all the good things in my life.

Guilty Pleasures?

I am a massive James Bond fan and have been collecting memorabilia since I was 6. My office is a shrine to Bond and I have some amazing pieces. If you come in to see me for a lighting design and are interested to see it just ask.

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Trade Network


Our Trade & Supplier Network

Our specially tailored Trade and Supplier network also means that our clients can access all our unique Trade Discounts and Product Guarantees.  This also offers them extra peace of mind – if something goes wrong (it can happen) you only need come back to us to resolve, rather than waste hours chasing down individual trades or suppliers.

AND…. because we believe customers are for life and not just for Christmas…. All our Excellence Family (clients), can return to us again and again, for any future Home Improvements (small or large) and rest assured that we can refer you to the BEST professional or provider.  All our preferred Trades are signed up to and committed to our Excellence Service Level Agreement, meaning that when they work for a member of our Excellence Family, you can rest assured, you will always receive the same level of Excellence care, attention to detail and satisfaction.

SAVING you time, stress, money and costly disappointments.

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Sam George


Building Control

Has been lucky enough to welcome his first child earlier this year. Making memories with his daughter, his wife and their family dog, is his favourite past time.

A believer in leading by example, Sam is dedicated and works tirelessly on business development and upholding high standards of service delivery to clients. He is first on hand to help out his talented team, where needed.

Sam is a Chartered Architectural Technologist, Building Engineer and Associate RICS Surveyor. He studied a master’s degree in building surveying and an undergraduate degree in Architectural Technology and Design. As well as leading major architectural projects he specialises in CDM Health and Safety and Project Administration. As a trained building surveyor, he also carries out full building surveys.

With over a decade of experience in the construction and design industries Sam is well placed to provide sound pragmatic advice in the most testing situations.

Passion?

Rugby – being a Welshman I guess it’s built in but having offices in Bath is a bonus. I get to support two teams, being a season ticket holder at the Newport Dragons and Visiting Bath Rugby as often as I can. Of course, frequent outings to the Principality Stadium for international games is always a must.

Hobbies?

Motorsport – I love my motor sport and fancy myself a bit of a racer with my classic mini that was my first car. Now much modified, it isn’t particularly fast but that’s probably for the best!

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As a growing family with three boys ranging from 6 to 13, we definitely needed more space. Paul and his team not only helped create a much-loved sanctuary for our eldest teenage son, but their level of care, attention to detail & continuous advice, made the whole process a breeze. Our loft conversion added real value to our house, but more importantly gave us back our home. The space has been a huge difference to our family.

A Kounnou

WSM White quotation mark White quotation mark

We have been so impressed with the professional, first-class service shown by Excellence Living. The polite and friendly team listened to all our requirements and worked diligently to deliver our building projects on time and in budget. We are delighted with the finished results of their workmanship - which has added a real “WOW” factor to our home - and we would highly recommend Excellence Living to anyone.

Mr & Mrs Venn

Uphill, WSM White quotation mark White quotation mark

Tan and I are over the moon with the lovely space you have created - the kids love it. Thank you to you and your team for delivering a cracking conversion.

Jason Roberts

East Brent, Highbridge White quotation mark White quotation mark

We love our loft – Excellence Loft Services did a brilliant job. They really listened to us and the result is a stunning space. They were also really nice chaps to have around. We will definitely use them again when we need any building work.

Mr & Mrs Freeman

Bristol White quotation mark White quotation mark

We are really pleased with our loft. The space Paul & the boys have created is fantastic. Rosa & Noah certainly like it! It's made a huge difference to the space with have.

Mr & Mrs Ford

Portishead White quotation mark White quotation mark

Thank you for your hard work, expertise & enthusiasm in the planning and delivery of our loft conversion. The new space is beautiful and means our home can now meet our needs in the future.

Mr & Mrs Davey

St Georges, Bristol White quotation mark White quotation mark