Case Studies

We first approached Excellence Living in the summer of 2022 with the idea of creating a hobby room / spare bedroom in the loft of our newly purchased bungalow. When, after meeting with Paul, it became apparent that this would not work as we had hoped, he suggested an alternative solution. By putting a Velux window into our bedroom, and removing the old leaky conservatory we could build both the hobby room and a light filled sunroom onto the back of the property. We also decided on some internal alterations to open up the hallway.

Paul and Nadine managed all aspects of the design and planning stages, keeping us informed throughout the process. The build started in the New Year and Chris, Sell and the rest of the team did a great job! Excellence Living expect high standards from their employees, not only in the quality of their work but also in the way they conduct themselves. Having builders in your house for several months could be stressful but the Excellence team were unfailingly punctual, cheerful, friendly and mindful that this is our home. When, as is often the case, the build revealed some other issues with the house Paul and the team were there to advise on the best way to rectify them, provide quotes, and incorporate the additional work into their schedule. They also ensured that work carried out by their subcontractors met their standards and worked with them to resolve some minor issues.

We were delighted with our new space and so when we were ready for phase 2 there was no question that we would return to Excellence Living. This entailed a new kitchen (including removing a wall and blocking up some windows), some changes to the bathroom and removal of the porch. A different team this time, but Ali and Dean have lived up to what we had come to expect from Excellence Living. We are very happy with how this project has turned out.

Two years from moving in, Excellence Living have helped us turn a house that we bought because we loved the garden, into our forever home and we are delighted with the end result.

Amazing job by Paul and the team on our loft conversion. There foresight and knowledge was what made it something special. Since then we have recommended many clients that have also been more than impressed. recently we have worked with there design team and transformed my living room. One very happy customer

So very happy with our loft conversion by Excellence. This was our first serious building project and we were naturally apprehensive about the process. We have three children and the thought of the upheaval put us off going ahead with our loft conversion for some time.

We found Excellence Living and from the very first point of contact the team have all been so friendly, helpful and courteous and we have felt very looked after. Nadine is a wonderful warm person who helped walk us through the process. Paul is extremely knowledgeable and we felt in safe hands with his experience. Ali and Dean were the team that looked after our build day-to-day and were both brilliant! They treated our house and family with respect and courtesy. They were always punctual, kept us informed throughout the whole process, they were flexible and worked with us when we wanted to make any small changes to design, and they were friendly, polite, calm and accommodating throughout the project. We actually miss them!

We would not hesitate to recommend Excellence Living to friends and are already thinking about our next project with them.

Great company to work with, always a high standard of work completed. The team always go above and beyond to get jobs ready for us to complete our rendering work. Ive worked along side a lot of builders over the years and excellence are up there with the best. Great communication and organisation every time

I employed Excellence Living to do a loft conversion and convert an upstairs bedroom into a bathroom, and I cannot rate them highly enough. The quality of work is superb and I wouldn’t consider using anyone else for any future projects.

From my first meeting with Paul I felt comfortable that the company had the skills and knowledge to carry out my project to the highest standard and I am thrilled with the end result. Nadine is a lovely, warm person who made me feel at ease from the first moment I spoke with her. She is great at keeping all the project files up to date so I was able to easily see what the actual and projected spend was on my project, and what elements we were still waiting for costs on. This was very reassuring as there is always the fear of overspending and running out of money to complete the project to the standard you want.

My site installers, Josh and Ollie, were amazing. They were punctual and polite, answered all my questions and were great at explaining what was going on and what to expect. I couldn’t have asked for a better team, particularly with their willingness to try and incorporate some of my more unusual requests ie. Building a seat in the shower, and making me feel comfortable being in my home at the same time as them. By the time they left, they felt like family.

From the quality of service provided to the sub-contractors employed on the project, Excellence Living’s customer care is outstanding and I wouldn’t hesitate to recommend them and intend on using them for all my future projects.

Nadine and Paul have helped us all the way in respect of our plans on our house. They helped us with our kitchen and utility room design and gently suggested minor amendments. The Velux window installed in the hall is simply fantastic with so much light it feels like that we have a new house in a lot of ways
Paul & Chris arrived on time each day, cleaned up every day and worked though some challenging conditions. Nothing was too much trouble
The result is a redesigned home which we are proud to show to all our friends and family
Thanks again

Paul and his fantastic team did a brilliant job on our loft extension this year. We are over the moon with the result and really enjoy the new space it has created. The work had started just as Covid lockdown occurred, and Paul carefully managed the project through this very difficult time for us all, and, we felt safe and secure due to his team's high level of professionalism. We highly recommend Excellence Living to all our friends! Thank you Paul, Nadine and all in the team.

Great experience having an upstairs room extended. A great team, who take pride in what they do. There were problems, as with any build, but these were resolved easily and fairly. Good communication and a high standard of work. Would recommend without hesitation. Thanks Paul, Nadine and Ali.

We received a personal recommendation to use Excellence and we weren't disappointed. Their price was competitive and the delivery was professional and as you would expect from an established company with a proper team. They always responded to our concerns quickly and have been back since completion to look at a few minor issues so we have found that they are trustworthy with good customer services. The only slight issue is more of a general bit of advice to anyone undertaking a project - ensure you ask all of the questions and understand the full potential implications of the answers. Sometimes we were asked to make decisions about elements of the build with little in the way of advice being given as to the best approach or the implications of our decision. This has led to a couple of small issues which, with hindsight, could have been avoided with proactive advice from the Excellence Team as well as clearer view in our own mind about the final look and feel of the building so, if you are not using them to draw up the plans, ensure you have a very clear idea of what you want and, when asked questions during the build, make sure you fully understand the implications of your decision. That said, Paul and Nadine always took feedback onboard and reacted accordingly so, given some of the terrible experiences we have seen with other builders, we would definitely recommend Excellence. We love the finished extension and are left confident in their ongoing support should any issues arise. In short, we would definitely use Excellence again.

This is a company who certainly know what they are doing - and do what they say they are going to do! Living in a very old cottage my roof was vaulted over my bathroom meaning my husband couldn’t use it. We decided to have a Gable Roof put in
and have a lovely upstairs shower room. Paul and Nadine project managed the whole thing from the drawings to planning to construction. Excellent / prompt communication. His team were incredibly polite, respectful and even vacuumed behind them each day! They honestly went the extra mile and we now have exactly what we wanted. I wouldn’t hesitate to recommend or use this company again.

I initially contacted Excellence Living back in 2011 for a quote for a loft conversion but unfortunately we were unable to proceed at that time. I contacted them again in 2016 and Nadine remembered me from the time before which I was very impressed with. At this time we were able to give the go ahead for the work to be carried out. Nadine kept in regular contact during the waiting period and informed us of how things would happen along the way. When the work began it was done very professionally and to a great standard. Paul and Joey were very friendly and a pleasure to have in our home. Paul talked us through each step of the process and when having an issue with planning he was very reassuring. When the weather had been bad and work had been slowed down because of it Nadine even came out to help the guys to get back on track!
Overall I would highly recommend Excellence Living and without a doubt use them in the future if needed.

Paul and his amazing team came in and knocked through 3 rooms for us, taking down weight bearing walls and putting in concealed Lintels. Re plastered all of the rooms and the new ceiling. Re-routed gas pipes and electric points and installed 12 ceiling spot lights, all ready for the new kitchen to be installed.

They were super efficient, professional, took all of the debris and cleaned after every day.

I really can’t recommend Excellence Living highly enough. I will definitely look to use them again for all of our home needs in the future.

We hired Excellence Living to convert the loft in our cottage into a stylish bedroom and bathroom, and we are incredibly happy with the outcome. They provided a professional, seamless experience from start to finish.

The transformation of our loft into a wonderful bedroom and bathroom is exactly what we envisioned. The finishes are top-quality, and the design maximizes the space beautifully. Everything was done to a very high standard, and the attention to detail is impressive.

What really stood out to us was their communication and organization. Excellence Living were excellent at keeping us updated throughout the entire process. They were clear about timelines, costs, and any changes along the way, and always made sure we were kept in the loop.

As with any build, we uncovered problems along the way. Excellence Living were incredibly adaptable, handling any issues that arose with ease. They were also accommodating to design changes and approached every obstacle with a positive, “can-do” attitude. They were quick to propose practical solutions, ensuring the project stayed on track without compromising on quality.

We both have busy lives and were drawn to Excellence Living as they provided a fully managed project. Everything was managed efficiently, with all the logistics of the materials, trades, designs and certifications expertly co-ordinated; we didn’t have to worry about anything slipping through the cracks because they had it all covered.

They were respectful of our home, keeping the disruption to an absolute minimum.

We are absolutely thrilled with the result! The loft has been transformed into a stunning and functional space, and Excellence Living made the entire process smooth, stress-free, and enjoyable. If you’re looking for a builder who is organized, adaptable, and a great communicator, we highly recommend Excellence Living. They exceeded our expectations in every way!

Superb communication from the beginning all the way to the end which gave us huge confidence. We have worked with different companies in the past but Paul and the whole team have exceeded all our expectations and made everybody else we worked with in the past look like rubbish. Demonstrated the highest of standards in all aspects of the job. Definitely trusting them in our next project. Thanks so much guys!

Being avid fans of Grand Designs and viewing the challenges and hurdles of a typical building project, we were adamant that we wanted a building company that could deliver peace of mind so that we didn’t need to worry about a thing.
Well we chose the best! The Excellence team were professional and caring right from the very first phone call. Yes, as with every build there are always hiccups and challenges, but the Excellence team were right there smoothing the way, keeping us informed and leaving us with the build of our dreams.
We can’t thank them enough for their excellence in service, thoughtfulness and friendly approach.
We are absolutely delighted with the end result and would not hesitate to recommend them.
Thank you.
Andy & Labby Skyrme.

I couldn't be more happy with my loft conversion and the service I received from Excellence Living. The customer service is a particular strength and there was always someone on hand to answer questions. The team were a pleasure to have on site - polite, friendly, flexible in their approach, and also clean and tidy. All credit to them, also working through difficult circumstances during lockdown. Nothing was too much trouble and the work was completed on time and to a high standard with nice finishing touches. Thank you Excellence Living!

Excellence Living did an extension over our existing garage, a porch extension, and created an open plan kitchen and dining area. We are delighted with the end result, and it has transformed our home.

The team were always keen to help us realise our plans; accommodating changes we requested wherever possible, and providing guidance based on their experience to help us make the best decisions.

As ever with a build project there were challenges along the way and the project took longer than anticipated, but we always felt that Excellence Living tried to resolve as best they could, and ultimately, we are delighted with the final outcome.

A big "Thank you" to Paul for coming out to look at something for me in connection with the great loft conversion he did 18 years ago, and which still looks like new. The no-cost solution looks promising, and I now know what to keep an eye on to maintain the windows in a good state.

The friendly and super efficient service we received from Paul, Nadine and the whole team at Excellence Living was second to none. From the initial consultation, through all the work, to signing off the finished work, they were always professional, reliable and worked to the highest of standards. Costs were known at the outset, with any changes we asked mid-task, costed, discussed and confirmed, before undertaken, so NO hidden extras or unexpected surprises. We have relied on them for two major works (loft conversion and opening out kitchen/living space) and would have no hesitation in recommending them for a complete wrap-around service of total professionalism and will no doubt use them again.

I am absolutely delighted with every aspect of Excellence Living. They have totally surpassed all expectations - from initial contact and quoting, to managing to fit me in to their tight schedule so I could get the work done quickly, and during the work, Paul and Chris were a pleasure to have around. They worked so hard and the room that they created is fantastic! Thank you so much! I will be recommending you to my friends and any more work we need on the house, you guys are totally my first port of call.

We can thoroughly recommend Excellence Living for the recent installation of a velux window. Ali and his mate Dale were extremely efficient and careful during this installation which required using indoor scaffolding. They were approachable and friendly during quite a tricky process. And they cleaned up very effectively after the work was done. We are very happy to recommend this company and would definitely use them again. Mike and Pat Halliwell.

We approached Paul and Nadine in the first instance because of their experience and knowledge of building into large roof spaces. We live in a dormer bungalow and knew our project would involve taking half of one side and a large chunk of our existing roof away and joining a new extension onto it, so we wanted to ensure we were working with a company that could understand what we felt was a complex task.
The build started just as the pandemic took hold, so for the full run of our project, the construction industry went through a hugely challenging time. But Paul and Nadine worked tirelessly to minimise the impact of this on our build.
We knew it was going to be a big ask, but Paul, Nadine and their wonderful employees Sel and Chris, did an amazing job of working around us as we continued to live in the house throughout the project, and most of the ground floor rooms were impacted at some stage.
We were kept us up to date on costs, lead times and build issues and it was the great communication between the Excellence Living team which made such a difference to the whole experience. We knew that they were working to achieve the best possible results for us.
It would be naïve to think any build project wouldn’t have problems. Ours certainly did, but what impressed us was how Excellence Living faced into those issues head on and addressed them proactively, always looking for solutions and at the same time guarding our budget.
We met regularly throughout the course of our build so we could raise any concerns and be brought up to date with what to expect during the following week. They also shared the benefit of their knowledge and experience to suggest options and ideas as the project evolved.
We now have a fantastic new living space which allows us to maximise the views into the garden, and gives us a master bedroom which benefits from both the morning and evening sunshine.
For us, having our home dismantled and rebuilt was an exciting but testing thing to. Having the skill, knowledge and experience of Sel and Chris onsite everyday was so reassuring, and their work output and level of commitment was impressive.
We’re loving our new space, and are very grateful to Excellence Living for helping to turn our plans into a reality.

Thank you so much for the great work your company carried out, converting our garage to a new bedroom for our 15 year old daughter.

The whole process, while daunting for those who don't understand building, was carried out in a very professional & good spirited manner. It was great to be updated of progress throughout, and that all the variations/options were discussed and agreed as the work progressed (no surprises at the end). The SharePoint folder is a great idea too, with everything in one place.

Dealing with Sell was a pleasure, who's ideas & experience throughout helped the project run smoothly. No more puddles at the end of the drive 🙂. The work area was always kept clean & tidy and having an outside toilet made a big difference in minimizing any disruption in the house. May we suggest company 'bumper hats', where there's hanging baskets nearby 😁

Thank you also for liaising with our adjoining neighbor, mainly regarding the shared drainage issue, but also for swapping over the garage door/frame. They are so pleased to now have a door that finally shuts, and just in time before winter starts.

Jessica is over the moon with her new room, and even started moving in before the flat pack was completed. Quotes from a 15 year old are few are far between, but we've heard 'amazing' and 'really cool' on a number of occasions 👍. The finished project is better than we expected, and changing the front facade from brickwork to rendering was definitely the best finish, even if we hadn't had wonky brickwork.